Plus, there are 100's of videos, articles, anything to help find the answers we need.
They are so helpful and always eager to help. Our organization has needed to use the Communifire platform for projects, rather than departments, and with a multitude of customizations that has essentially redesigned much of the system - and it still works! But we couldn't have done it without the support team.
They are still helpful, well after a year since we have been using them (it's not a sales pitch, they don't stop helping!)
#THE TALOS PRINCIPLE MERRY GO ROUND CODE#
Without editing code there isn’t an easy way to alter dimensions of white space within layout and widgets.Ĭomentários: We had a need to use the platform in a very customized fashion and the support team could not have been more helpful. Some training/tutorial videos/materials are insufficient and there could be some improvement on communicating the gotchas/things to watch out for such as data loss when merging and renaming directory fields. When it comes to page building, there is no ‘undo’ button for certain editing tasks which at times users have mentioned – would have been nice. The training Axero provided is what enabled me to become a successful site manager, I did not receive platform management training from my company.Ī few times we’ve experienced a glitch that caused content to be lost/missing from the platform, and we weren’t able to determine if it was a user error or a platform glitch. The Axero Support site has a great vault of questions/answers/how-to videos & instructions, and it’s easy to post a question, report a bug, or suggest a new feature. Support team is quick to respond and can bring on team members with various areas of expertise to help quickly resolve problems or provide answers, etc.Ĭlient Success Managers seem sincerely invested in helping customers find solutions. I was not an original member of my company’s transition team for this project, so I missed some prelim training but later found that most of it was available in various forms through the support site.īumps were encountered along the way with set up, site maintenance, and user errors, and with each occurrence I felt supported in my action of reaching out to the Axero team for help.īased on the level of support received and responsiveness of Client Success Managers, I would recommend Axero. In my case, content editing skills only got me so far and I would have been at a loss were it not for their support team and instructional tools. Comentários: I assume that running a business like Axero is quite challenging because no matter how high the quality of the product is, a user will attribute value based on their experience, which will vary greatly depending on familiarity with managing/editing an intranet platforms.
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